Perceived Poor Quality of Care for Cardiac Patients in Nigeria: The Need to Optimize the Structure and Process of Care

Abstract

Heart disease is a public health concern. Data on the quality of care given to patients with heart diseases in Nigeria are not readily 
available. This study explored cardiac patients’ perception of the quality of care given to them in Nigeria. A mixed method 
design was used in this study. One hundred and twenty-six patients with heart diseases were recruited into this study through 
purposive sampling technique. A questionnaire adapted from previous studies was used to collect quantitative data from the 
patients. The data were analyzed using descriptive statistics of percentages and graphs. Focus group discussion was used for 
qualitative data and was analyzed using content thematic analysis. The mean age of the patients was 55.31±15.64 years. Patients 
with heart diseases perceived different aspects of the structure and process of care as poor. Areas that were perceived as poor 
were poor teamwork among health care providers, prolonged waiting time, poor health record keeping, and inadequate 
information on treatment. Quality of care for cardiac patients in Nigeria was perceived as poor by patients. Process of care 
particularly teamwork in Nigeria is the major problem affecting quality of care for cardiac patients apart from structure of care.